Reputation management is critical for your business
Reputation management should be a key factor in your marketing plan. One of the initial steps a business should take to manage their reputation is to start monitoring review sites for negative reviews about their business. Many businesses try to do manage their reputation using the google alert system. However, google only alerts you when some negative comment is made online about you. If your customer goes to one of the review sites like Yelp, this system doesn’t pick up the review. Our system manages your reputation by monitoring all of the review sites. We offer two levels of service. We will manage your reputation by monitoring the top review sites for $20/month or we can monitor about 40 sites for $99/month. If any negative comments are posted, we send the designated person in your business an alert so they can take action.
If a bad review is posted, the business then has the opportunity to contact the customer and try to resolve the issue and also, if the business listing has been claimed, can respond to the online review giving their side of the story. If the customer wants us to handle these responses, we can also provide that service. Our normal cost to respond to reviews is $497/year.
Smyrna Reputation Marketing monitoring service provides great insurance to the business to protect their reputation while they continue to build it. One negative review can have disastrous consequences to a business unless it is known and properly addressed. Our monitoring system provides very affordable reputation management service to the business so that they can address negative reviews quickly and properly.
Advantages of Monitoring Review Sites
Almost all businesses carry insurance. However, not many protect their most important asset, their reputation. Monitoring review sites is affordable and provides insurance in case one of your employees or customers has a bad day. The problem may not service while the service is being rendered or while the customer is in the office but may occur after they get home or several days later. It just takes one ill advised comment or action to cause a customer to post a negative review about your business. Once the review is posted, only the person posting the review can take it down. If a business owner is not monitoring these review sites, negative comments can be made and impact your future business. Prospective customers could be searching for your business online and discover a negative comment. These prospects then call one of your competitors for the service. You may never get a negative review posted about your business but when you do, it can impact your business for years to come.
Monitoring review sites is an important part of managing your reputation. We can assist in this task so that you are alerted whenever a negative review is posted. By addressing this quickly you can take action to attempt to correct the problem.